Polk County Community, Family & Youth Services

General Assistance Program


General Assistance provides temporary assistance with basic and special needs to eligible Polk County residents. Individuals and families who are at risk due to a temporary crisis and/or a mental or physical incapacity and who meet income guidelines may be assisted.

What services can you benefit from?

The General Assistance office provides the following services:

Services for Basic Needs
Food Utility Payments
Rental Assistance  
Household/Personal Items  
Services for Special Needs
Clothing Traveler's Aid
Furniture Funeral Services
Health Supplies  
Property Tax Assistance  
Are you eligible?

We assess an applicant’s eligibility mainly based on:

  • Polk County residency
  • Income guidelines
  • Applicant’s circumstances

To apply for assistance fill out an application and bring it to the General Assistance office or to find out more about our services call us at 286-2088 or visit us, and a social worker will determine your eligibility and/or help you seek additional resources.

If you are a veteran please contact Veteran Affairs @ 515.286.3670.

How do you apply?

The first step in any application is to present a valid picture I.D., social security card and verification of all household income and expenses in the last 30 days.

For Rent
  • Landlord statement properly completed
For Utilities Assistance
  • Disconnect notice
  • 12-month billing and payment history from utility company
For Other Services
  • Statement of cost from vendor of needed service/items
  • Agreement from vendor to accept payment voucher

To apply for financial assistance with a funeral bring a completed application to our office or call 286-2088 for further information.

For information on property tax assistance programs call 286-3133.

How to contact us?

General Assistance
2309 Euclid Avenue
Des Moines, Iowa 50310
Telephone: (515) 286-2088

Hours: Monday - Friday   7:30 AM – 4:30 PM

For forms frequently used by General Assistance visit the forms page.

Contact Us

Community & Family Division
Polk County River Place
2309 Euclid Avenue
Des Moines, IA 50310


Youth Services Division
Juvenile Detention 515-286-3344
Centralized Intake 515-286-3350
1548 Hull Avenue Des Moines, IA 50316