Emergency Management

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Communication Plan

Your family may not be together when disaster strikes, so plan how you will contact one another and review what you will do in different situations. Consider a plan where each family member calls, texts or e-mails the same friend or relative in the event of an emergency.

Traditional means of communication may be limited during a widespread emergency situation due to system damage or overload. It is important that you identify several different ways to communicate with your family and friends to let them know you are safe.

Printable Family Communications Plan Sheet from the Department of Homeland Security

Emergency Communication Tips

  • Long distance lines often work even if local phone lines do not.
  • Designate an out-of-area contact person. Family members should call this person to report their location if they cannot reach each other. Provide your contact person with important names and numbers so they can assist in keeping others posted on your situation, and let your friends and family know whom they can contact to check on you in case of an emergency.
  • Cell phone networks are often overwhelmed during an emergency; do not rely on using you cell phone for calls.
  • Text messaging on cell phones sometimes works even when the network is overwhelmed.
  • Make sure you have at least one phone in your house that does not require electricity to work. (Cordless phones and most business phone systems do require electricity.)
  • Avoid making non-emergency calls!
  • Keep coins and important contact information with you for pay phones, which often have service restored before residential customers.
  • Make sure your entire household knows necessary emergency contact information.
  • Program an ICE or in-case-of-emergency point of contact into your cell phone in case you are incapacitated. This should be a family member, friend, or relative.
  • If internet connections are available, social networking sites such as Twitter, Facebook, Myspace and others may be used to communicate with friends and family.

Contact Us

Polk County Emergency Management
1907 Carpenter Avenue
Des Moines, IA 50314
(515) 286-2107

Email Emergency Management