The current strategic plan for the Polk County Information
Technology Division encompasses several major initiatives:
- Development of E-Business applications
Web technology is the fastest growing component in the IT world.
Polk County has numerous web development projects underway - all of
which are aimed at improving both internal operations and citizen
access to information and services.
- Customer Service feedback and improvement
The IT staff has provided a web-based survey for internal
departments and offices to fill out at the completion of each IT
request or problem report. The survey responses are stored in a
database, and periodically evaluated to ensure appropriate
response, timely resolution to problems, and overall customer
- Internal Documentation
Another initiative involves updates to (or creation of) internal
IT Documentation - including policies, process documentation, and
standard operating procedures.
- Utilization of Project Management best
A number of IT staff members have received Project Management
training. Formal Project management methodologies are being
implemented where applicable throughout the IT department.
- Inventory Controls
IT is evaluating the methods currently in use for tracking
inventory and assets.
- Deployment of Document Management systems
IT staff are actively engaged in the implementation of Document
Management (imaging) systems throughout Polk County. These systems
provide many benefits - including workflow improvements, disaster
recovery, and decreased physical storage. Additional information on
Document Management initiatives.
A full copy of the Polk County Information Technology strategic
plan will be posted on this website in the near future.