Quick Ship Agreements
Polk County has made "Quick Ship" arrangements with several key
vendors. In the event of an emergency, turnaround times for the
acquisition of replacement equipment will be expedited by the
Backup tapes of critical network data and system information are
stored offsite. Polk County utilizes MDS Records Management for
offsite storage and retrieval services.
A 3rd party answering service is used to handle off hours
support calls. In the event of an emergency, the answering service
has contact information for all key IT personnel. In addition, IT
maintains an internal list of all staff contact information. This
is periodically reviewed to ensure up-to-date information is
Hot Site / Warm Site facilities
Polk County IT has chosen not to expend financial resources to
provide a Hot or Warm site location for disaster recovery. The cost
of such an arrangement is prohibitive. In the event that the Polk
County Administration building was destroyed, there are other
County-owned facilities that could be utilized as a temporary
location for IT staff.
Formal Disaster Recovery Plans
Development of formal disaster recovery / business continuity
plans for each Polk County department and office are in progress.
They will be posted on this website when completed.