Information Technology

Network/Desktop Support

Currently, Polk County employs four Microsystems Specialists. These staff positions are responsible for all network and desktop support for supported Polk County offices and departments. IT provides purchasing and consulting support for departments who employ their own Network Support staff.

  • Board of Supervisors
  • Public Works
  • Human Resources
  • Air Quality
  • General Services
  • Health Department
  • Recorder
  • Medical Examiner
  • Treasurer
  • Emergency Management
  • County Attorney
  • Health Services (purchasing and consultation only)
  • Sheriff
  • Auditor (purchasing and consultation only)
  • Community, Family & Youth Services
  • Conservation

The functions performed by the Network Support staff include the following:

  • Network configuration
  • Network security and access
  • Server configuration and support
  • Software Installation and Customization
  • Connectivity and communications support
  • Data backups
  • E-mail configuration and support
  • JDEdwards support
  • Internet configuration and support
  • Hardware installation (desktops, laptops, PDAs)
  • Hardware troubleshooting and repair
  • Printer installation, configuration and troubleshooting (repairs are outsourced)
  • Help Desk coverage as needed

The Network Support staff is responsible for approximately 47 servers, 1038 desktop units, 80 laptops, and 50 PDAs. This equipment is spread over nearly 30 physical locations throughout Polk County. Support is provided remotely whenever possible, but onsite visits are frequently required.

Over 50 department-specific applications are supported, in addition to 4 major subsystem applications:

ERP System Building Permits County Attorney Case Management Document Management
JDEdwards Tidemark Judicial Dialog FORTIS

Contact Us

Polk County Information Technology
111 Court Avenue, Suite 373
Des Moines, IA 50309

P: (515) 286-3757
F: (515) 323-5301

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