Sheriff’s Office

Visit an Inmate?

  • Visit an Inmate?

    The Polk County Sheriff’s Office visitation program is provided courtesy of iWebVisit.com and offers on-site and remote visits between citizens and inmates. Video Visits are conducted on video terminals that are located within the detention center lobby.  It should be noted that participating in the on-site visiting program is not a guarantee of availability as booking times and space are limited. 

    On-Site Visitation 

    On-site Visitation Hours (Effective October 4, 2014)

    Monday-Thursday 8:30am - 10:30am, 1:00pm - 2:30pm,  Friday & Saturday- NO ON-SITE PUBLIC VISITATION**, Sunday 8:30am - 10:30am & 12:30pm - 2:30pm

    **Remote visits through www.iwebvisit.com are available daily (8:00am - 10:00am, 12:00pm - 4:30pm, 6:00pm - 10:00pm).

    Visitation hours may be adjusted on holidays or due to other events.

    Before being permitted to visit an inmate you will be required to register for an iWebVisit.com account.  If you have internet access, you can visit iWebVisit.com and create your account in advance to save time.

    You can also create an account at the On-Site visiting center.  When you arrive at the Polk County Jail, you will need to provide a valid government issued picture ID showing a current photograph and date of birth along with, but not required, a valid email address if you have one. You must be 18 years or older to register at the visiting center. A documented legal guardian must accompany any minor requesting to visit with an inmate.   Multiple visitors for the same inmate may register at the visiting center but only two visitors are permitted at the terminal for the duration of each 20-minute visit. Policies concerning the iWebVisit.com system are evolving and changes affecting the implementation of the service may be modified if needed, without prior written notice.

    Inmates are allowed two (2) twenty (20) minute On-Site social visits per week.

    Once you are registered, you will receive an e-mail (if one was provided at the time of registration) welcoming you to the iWebVisit.com Remote Visitation System. At this time you will be provided with further instructions and information about the benefits of remotely visiting your loved ones.

    Click Here for The Visitation Rules and Guidelines for both on-site and off-site Remote Visiting.

    Off-Site Remote Visitation

    Off-site Visitation Hours

    Sunday - Saturday 8:30am - 10:00pm

    NO VISITS ARE ALLOWED During the Following Times every day:  11am-12pm, 3pm-4pm and 5-6pm

    Visitation hours may be adjusted on holidays or due to other events.

    In order to conduct a remote visit:

    You will need access to a computer, web cam, microphone and high-speed internet.

    Go to http://www.iwebvisit.com/ to register.

    Schedule the time and day you want to visit.

    Pay for your visit(s) with any credit/debit or registered pre-paid card.

    Engaging in illegal or illicit (to include disrobing and/or sexual behavior) will result in the visit being terminated. This visitor will be blocked from any further visits to any inmate confined in the Polk County Jail and is subject to criminal charges.  The inmate may also be charged with violation of the visiting rules and their visiting privileges terminated for the duration of their incarceration.

    Inmates are allowed 2 remote visits per day.

    Inmate availability is based on housing unit rules and/or disciplinary status.

    The cost is $11.00 for a 30 minute interval for standard visitors and $25.00 per 30 minute interval for qualified professionals.

    Once a visit has started and is canceled or terminated by the Facility for failure to comply with visiting rules a credit voucher will not be issued.

    Remote visits are non-refundable.

    All off-site visits must be scheduled at least one day in advance.*

    You may schedule a remote visit up to 3 weeks in advance.

    *Qualified Professionals have the ability to schedule a remote visit with 1 hour notice.

    SAME-DAY REMOTE VISITS FOR STANDARD VISITORS ARE PROHIBITED

     ALL NON-PROFESSIONAL VISITS ARE SUBJECT TO MONITORING AND RECORDING

     IWebVisit Banner

  • Contact Us

    Polk County Sheriff
    1985 NE 51st Place
    Des Moines, Iowa 50313

    Administration: (515) 286-3814
    Civil
    : (515) 286-3800
    Communications
    : (515) 286-3333
    Jail: (515) 323-5400
    Law Enforcement
    : (515) 286-3306