Polk County Community, Family & Youth Services

Can anyone besides parents/guardians visit?

  • Can anyone besides parents/guardians visit? 

    Only those who are authorized are allowed to visit. An authorized visitor is defined as immediate family members which includes; parents, step-parents, siblings, stepbrothers, stepsisters, half-brothers, half-sisters, grandparents, step-grandparents, and legal guardians. If the youth has a biological child, that child may visit with the youth's parents/guardians only.

    Siblings up to the age of nineteen (19) must be accompanied by a parent/guardian. Siblings not living with a parent/guardian must have prior approval from Juvenile Court before being allowed to visit. A team leader from Detention can contact juvenile court for you to obtain permission to visit.

    A maximum of three (3) visitors will be allowed to visit a youth at one time.

    Visits must be scheduled in advance by calling (515) 286-3344. To schedule a Weekday visit call between 7 a.m. and 5 p.m. and on Weekends between 7:00 a.m. and Noon.

    Visiting Hours

    Monday-Friday-  6:00-6:30 p.m. and 6:45-7:15 p.m. NOTE: The first time slot will be filled prior to using the second time slot.

    Saturday-Sunday-  1:00-1:30 p.m. and 1:45-2:15 p.m. NOTE: The first time slot will be filled prior to using the second time slot.

    Holidays (Thanksgiving and Day After, Christmas Eve and Christmas Day) 9:00-9:30 a.m. and 6:45-7:15 p.m.

    Visitors must arrive and sign in at least 15 minutes prior to the start of visits.

    All visitors age thirteen (13) and over are required to produce valid photo identification.  Accepted forms of ID are a current driver's license, current DOT issued ID, etc).  Visitors age 13-17 may use a current academic school  year I.D.

    Professional Visitors

    Attorneys, juvenile court officers, social workers, clergy and mentors will not be denied access to visit their client.  These visits are not limited by hour of day or duration. 

    Government officials, legislators, media representatives and other non-related individuals may be approved for visitation by the program administrator or team leader on a case-by-case basis and will not count against the juvenile's normal visiting schedule.


  • Contact Us

    Community & Family Division
    Polk County River Place
    2309 Euclid Avenue
    Des Moines, IA 50310

    Youth Services Division
    Juvenile Detention 515-286-3344
    Centralized Intake 515-286-3350
    1548 Hull Avenue
    Des Moines, IA 50316