Polk County Community, Family & Youth Services

When will I be allowed to talk to my child?

  • When will I be allowed to talk to my child?

    Youth are allowed to make one outgoing call and recieve one incoming call each day.  Phone calls are limited to 7 minutes each. A limit is placed on calls in order to allow all youth the opportunity to make/receive a phone call. There are eleven youth on each wing when the building is full, sometimes getting through is difficult.

    You may call (515)286-3344 and push the number that coincides with the wing the youth is currently on. Wing 400 - 4, Wing 500- 5, Wing 600- 6.

    Youth wanting to make an outgoing call must sign up prior to going to school Monday – Friday and by 9:00 a.m. on Saturday and Sunday. Telephone calls are made throughout the day when they do not interfere with legitimate programming. Calls are made in the order that the youth signed up.

    As the juvenile moves up in the level system he/she will be able to make longer telephone calls.

  • Contact Us

    Community & Family Division
    Polk County River Place
    2309 Euclid Avenue
    Des Moines, IA 50310
    515-286-3434

    Youth Services Division
    Juvenile Detention 515-286-3344
    Centralized Intake 515-286-3350
    1548 Hull Avenue
    Des Moines, IA 50316