Polk County Community, Family & Youth Services

Telephone & Visitation Procedures

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Quick Links

Telephone Calls
Visitation
Visiting Guidelines
Authorized Visitors
Visiting Hours

Telephone Calls

Youth are allowed to make one outgoing call and recieve one incoming call each day.  Phone calls are limited to 7 minutes each. A limit is placed on calls in order to allow all youth the opportunity to make/receive a phone call. There are eleven youth on each wing when the building is full, sometimes getting a call through can be difficult.

You may call (515)286-3344 and push the number that coincides with the wing the youth is currently on. Wing 400 - 4, Wing 500- 5, Wing 600- 6.

Youth wanting to make an outgoing call must sign up prior to going to school Monday – Friday and by 9:00 a.m. on Saturday and Sunday. Telephone calls are made throughout the day when they do not interfere with legitimate programming. Calls are made in the order that the youth signed up.

As youth move up in the level system he/she will be able to make longer telephone calls.

Visitation

Each juvenile is allowed one (1) thirty minute visit a day. Visits are limited only by staff demands and the availability of visiting facilities and as specifically regulated by the court. The only other limitations are strictly related to security issues. Staff will ensure your privacy is maintained within reasonable restrictions as dictated by the security needs of the center.

You must present a valid form of picture I.D. (i.e. current driver’s license, current DOT issued I.D., etc.) at the time of your visit. For children 13-17 years of age this may be a current academic school year I.D.

Visiting Guidelines
  • A maximum of three visitors will be allowed to visit a juvenile at one time.
  • No items of any kind will be allowed into the detention center. If visitors have items for the youth, they must leave them at the front desk and a staff person from  Central Intake will check in and log the items on the youth’s personal property sheet.
  • Coats, jackets, headwear, (i.e. hats, baseball caps, dew rags, bandanas, etc.) pagers, cellular phones, car keys, coinage, paper currency, wallets, and purses are not allowed in the visiting area. Visitors will be required to secure these items in lockers located in the front reception area. Polk County will not be responsible for lost or stolen articles.
  • Staff will monitor visits only to the extent necessary to assure the child’s safety and detention security.
  • The staff supervising visits will announce the end of the visiting period five (5) minutes prior to the end to allow discussions to be resolved. At the end of the visit, the parents will be led out of the visiting room first. The visitor will be escorted back to the front reception area, return the visitor tags, and exit through the front entrance.
  • A staff member of the same gender will conduct a pat down search of all juveniles prior to and after their visit.
Authorized Visitors

Only those who are authorized are allowed to visit. An authorized visitor is defined as immediate family members which includes; parents, step-parents, siblings, stepbrothers, stepsisters, half-brothers, half-sisters, grandparents, step-grandparents, and legal guardians. If the youth has a biological child, that child may visit with the youth's parents/guardians only.

Siblings up to the age of nineteen (19) must be accompanied by a parent/guardian. Siblings not living with a parent/guardian must have prior approval from Juvenile Court before being allowed to visit. A team leader from detention can contact juvenile court for you to obtain permission to visit.

A maximum of three (3) visitors will be allowed to visit a juvenile at one time.

Visiting Hours
  • Monday-Friday- 6:00 - 6:30 PM and 6:45 – 7:15 PM Note: The first time slot will be filled prior to using the second time slot.
  • Saturday and Sunday 1:00 - 1:30 PM and 1:45 - 2:15 PM Note: The first time slot will be filled prior to using the second time slot.
  • Holidays (Thanksgiving and Day After, Christmas Eve and Christmas Day) 1:00 - 1:30 PM and 1:45 - 2:15 PM
Visits must be scheduled in advance by calling (515) 286-3344. To schedule a Weekday visit call between 7 a.m. and 5 p.m. and on Weekends between 7:00 a.m. and Noon.
 
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Contact Us

Community & Family Division
Polk County River Place
2309 Euclid Avenue
Des Moines, IA 50310
515-286-3434

Youth Services Division
Juvenile Detention 515-286-3344
Centralized Intake 515-286-3350
1548 Hull Avenue
Des Moines, IA 50316