How to Apply for General Assistance
To apply for assistance, fill out an online application or a paper application and bring it to the General Assistance office. You can also apply by phone by calling (515) 286-2088 or by sending an e-mail to GA.Intake@polkcountyiowa.gov. In most cases, an interview will take 15-20 minutes to complete.
The first step of the application process is to present a valid photo i.d., social security card and verification of all household income and expenses from the last 30 days. A social worker will determine your eligibility and/or help you seek additional resources.
Applying for Rent?
- A properly completed Landlord Statement
Applying for Utility Assistance?
- A Disconnect Notice
- 12 month billing and payment history from utility company
Applying for Other Services?
- Statement of cost from vendor for needed services/items
- Agreement from vendor that they will accept a payment voucher from Polk County
AFTER HOURS ASSISTANCE
If all of the family shelters are full, General Assistance will provide a one night stay in a motel to families with minor children. Please contact United Way by calling 2-1-1. The family must go to Primary Health Care, 1200 University Avenue, Suite 120, Des Moines (515-248-1500) the following day to see if there are other services they may be eligible for.
2309 Euclid Avenue
Des Moines, Iowa 50310
Telephone: (515) 286-2088
Hours: Monday - Friday 7:30 AM - 4:30 PM