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Polk County Treasurer Allows Limited Appointment Visits-Vehicle Title Transfers and Auto Dealer Drops

Appointments and services will be limited in order to maintain social distancing in the building to help protect the health and safety of our employees and the general public.

Vehicle title transfers for individuals, resident move-ins and licensed auto dealers will be able to make an appointment to visit the Treasurer’s Office.  Maloney’s decision to accept these two services by appointment is due to the public becoming acclimated to safety measures, implementing in-office safety measures and the complicated nature of the title transfer transaction and the legal documents necessary to successfully complete the transfer.  “We are very happy to be able to offer the appointment option on a limited basis to our customers with these more complicated transactions”, stated Mary Maloney.  “We just have to do it in a way that is safe.  One way we can allow customers to visit and manage a safe capacity is by allowing appointments.  We miss our customers that walk-in for face-to-face service and they rely and count on our guidance through the legal requirements and walk out with completed paperwork in-hand.  I understand the frustration on both sides of the public service counter.”

How to make an appointment?  As long as you have the physical paperwork in-hand you can use the online appointment scheduler on our treasurer homepage at www.PolkCountyIowa.gov/Treasurer.  On the top menu bar select the ‘Appointment’ tab.  Maloney stresses the appointment only option is for the more complicated vehicle title transfer transaction which requires specific legal documentation.  Maloney further explains, “We are doing our best to accommodate everyone who needs an appointment but due to demand our two week appointment cycle fills up fast.  If no appointments are available you may continue to check back for any cancellations but we would encourage you to continue to take advantage of the alternate services we have been promoting such as our online payment site at www.IowaTaxAndTags.org, dropping in our drop box at the South lot, mailing, or calling.”  It is still important that you submit your transaction to us timely to avoid late penalty!  We are planning to open up more appointment timeslots and expand appointments to allow for additional services in the future.

Please note that mask use will be required within the Polk County Administration Building.  Treasurer customers entering the Administration Building with an appointment will have a temperature check and be asked a series of questions to evaluate their risk of exposure to COVID-19 and exposure to others being served.  If it is determined that there may be a heightened risk for the customer to be served, they will be asked to delay services to a later date.

To obtain more information or to have our specialist make an appointment for you because you do not have internet service, please call 286-3030.  Our specialist will be using the same online appointment system as our customers. Therefore, if an appointment is not available on our website we will not be able to make one over the phone and would encourage you to continue to use mail or our drop box in the South lot.

The following detailed instructional information about appointments can be found on our website:

Important Scheduling Information

Appointments are ONLY FOR TITLE TRANSFERS and new Iowa resident move-ins.  To help protect the health and safety of our employees and the general public, only patrons with appointments are being allowed in the building at this time and appointments are currently limited to only title transfer transactions or new Iowa resident move-ins.  Appointments for additional services will be expanded in the future.

Transactions other than title transfers will not be completed.  Your transaction will not be completed if you schedule an appointment for a title transfer and attempt to conduct a different transaction like purchasing a specialty plate, renewing your registration, making a property tax payment, etc.

Transactions other than title transfers will need to be completed by other means.  Vehicle and property tax transactions currently not allowed to schedule appointments can be done on the payment website www.IowaTaxAndTags.org, by mail, by using the South lot drop box, or by phone (Vehicle 515-286-3030, Property Tax 515-286-3060).  This includes claims for refund, obtaining personal/specialty plates, applying for replacement titles, and property tax payments.  Tax sale buyer certificates for reimbursement, tax sale redemption payments, and abstract company payments can be deposited in the South lot drop box.

You need to have the physical paperwork with you in order to make an appointment.  Appointments will not be allowed for Title Transfers when the paperwork is already in our office. Due to the length of time and resources it would require, we will not be able to search through all the title transfer paperwork in our office to locate the one needed for an appointment if the title transfer paperwork has already been provided to us.  You will need to wait until we get to the title transfer through our normal back office process.

Appointments can be scheduled up to two weeks in advance.  Appointments fill up fast and can be difficult to get.  Additional appointment times will be added in the future.  If you are unable to get an appointment it is important for you to submit your transaction to us in a timely manner through phone, mail, drop box, or online to avoid any late penalty.

Open appointments are reserved extremely quick.  All of the available appointments in the next two weeks have been reserved if all the dates on the appointment calendar are grayed out and there is a message stating “There are no timeslots available for selected number of persons and service.”  You may continue to check back for any possible cancellations.  If you are having trouble getting an appointment it is important that you to submit your transaction to us in a timely manner another way such as through mail or drop box to avoid any late penalty.

Not getting an appointment?  It is important that you submit your transaction to us by mail or drop box to avoid late penalty!  If your paperwork is not in to us timely you will be charged late penalty.

To schedule an appointment visit the Book an Appointment page of our website.

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TITLE TRANSFERS: We are open by APPOINTMENT ONLY FOR TITLE TRANSFERS. Until further notice, all other transactions must be done by phone, mail, drop box, or online. All of our 'Contact Us' information and 'Payment Options' can be found on the top menu bar. Pay online anytime at www.IowaTaxAndTags.org