2019 Novel Coronavirus (COVID-19)

The Polk County Health Department has a call center specifically dedicated to providing assistance to individuals  who do not have the ability to access internet or a computer. Our call center team is able to work with individuals who do not speak English. Call center hours are Monday - Friday from 9:00 AM - 4:00 PM. 

 This is the process that non-English speaking 65+residents have to follow when they want to contact our call center:

  1. Dial (515) 323-5221
  2. Indicate the following:
    • Language
    • Name
    • Phone number
  3. Caller is notified that Call Center will call back using language line.
  4. Call ends
  5. Call Center calls back resident to the indicated phone number
  6. An interpreter (speaking the indicated language) will be on the line to assist with the call.



**NEW Quarantine Recommendations Handout - created by Polk County Health Department

New Quarantine Recommendations proposed by the CDC - 12/2/2020 

NEW Enhanced Public Health Measures put in place by Governor Reynolds (11/16/2020)

For Polk County 14 Day Positivity Data, please visit: Polk County Zip Code Data

Stakeholder Briefing Recordings and Aperio Statisical Briefing


COVID-19 and Flu Resources

CDC - A strong defense against the flu: get vaccinated handout

Immunization Action Coalition - Communicating the Benefits of Seasonal Influenza Vaccine during COVID-19 handout

CDC FAQ - Similarities and Differences between Flu and COVID-19​

CDC FAQs: Flu and COVID-19

CDC Getting a Flu Vaccine during the COVID-19 Pandemic


Additional COVID-19 Resources

Isolation vs. Quarantine Handout


Visit Iowa Department of Public Health's website for the up-to-date COVID-19 numbers.

National COVID-19 Cases:

International COVID-19 Cases:


Additional Resources

World Health Organization

Centers for Disease Control and Prevention

Iowa Department of Public Health 


Updated 6/15/2021


COVID-19 call center for eligible individuals (12 years and older) WITHOUT computer or internet access, please call 515-323-5221 Monday – Friday 9:00 AM – 4:00 PM.