2019 Novel Coronavirus (COVID-19)

COVID-19 Test Kits

Individuals can come to the Health Department Monday-Friday from 8:00 AM-5:00 PM and ask the front desk for a COVID-19 test kit.

After individuals have completed the self-collect saliva test, they can drop it off at the State Hygienic Lab in Ankeny (2220 S Ankeny Blvd, Ankeny, IA 50023) OR send the test kit back with the UPS label provided with the kit.

Once the saliva test gets to the lab, the processing time for results may vary. Individuals usually receive results within a few days.

Additional COVID-19 testing sites in Polk County


The Polk County Health Department has a call center specifically dedicated to providing assistance to individuals  who do not have the ability to access internet or a computer. Our call center team is able to work with individuals who do not speak English. Call center hours are Monday - Friday from 9:00 AM - 4:00 PM. 

 This is the process that non-English speaking 65+residents have to follow when they want to contact our call center:

  1. Dial (515) 323-5221
  2. Indicate the following:
    • Language
    • Name
    • Phone number
  3. Caller is notified that Call Center will call back using language line.
  4. Call ends
  5. Call Center calls back resident to the indicated phone number
  6. An interpreter (speaking the indicated language) will be on the line to assist with the call.



The Polk County Health Department (PCHD) and the Spanish Helpline partner to make COVID-19 and Flu vaccination appointments.

The Spanish Helpline provides vaccination clinics in Polk County information and helps to make COVID-19 and Flu vaccine appointments. PCHD drive-up clinic offers the vaccination by appointment only.

To make an appointment for COVID-19 and/or Flu vaccines call the Spanish Helpline at (515) 344-3936 • Monday through Friday • 8:00 AM - 5:00 PM or visit

If you need general information about COVID-19 in Spanish visit


El Departamento de Salud del Condado de Polk (PCHD) y la Línea de Ayuda en Iowa colaboran para hacer la cita para las vacunas contra el COVID-19 y la influenza (gripe).

La Línea de Ayuda provee información sobre las clínicas de vacunación en el Condado de Polk y ayuda a hacer la cita para las vacunas contra el COVID-19 y la gripe. La auto-clínica de vacunación en el PCHD ofrece las vacunas con cita previa solamente.

Para hacer la cita en su idioma en PCHD llame a la Línea de Ayuda (515) 344-3936 • lunes a viernes • 8:00 AM - 5:00 PM o visite 

Si necesita información en español sobre COVID-19 visite nuestra página

Visit Iowa Department of Public Health's website for the up-to-date COVID-19 numbers.

National COVID-19 Cases:

International COVID-19 Cases:


Additional Resources

World Health Organization

Centers for Disease Control and Prevention

Iowa Department of Public Health 


Updated 9/23/2021


COVID-19 call center for eligible individuals (12 years and older) WITHOUT computer or internet access, please call 515-323-5221 Monday – Friday 9:00 AM – 4:00 PM.