Health

Communication Resources in Different Languages

Polk County Health Department Language Line

The Polk County Health Department has a call center specifically dedicated to providing assistance to individuals 65 and older who do not have the ability to access internet or a computer to set up a COVID-19 vaccine appointment. Our call center team is able to work with individuals who do not speak English.

This is the process that non-English speaking 65+ residents have to follow when they want to contact our call center:

  1. Dial (515) 323-5221
  2. Indicate the following:
    • Language
    • Name
    • Phone number
  3. Caller is notified that Call Center will call back using language line.
  4. Call ends
  5. Call Center calls back resident to the indicated phone number
  6. An interpreter (speaking the indicated language) will be on the line to assist with the call.

Iowa Multi-lingual COVID-19 Phone Line

RACI and Lutheran Services in Iowa, in partnership with 211, Polk County Heath Department, and the Iowa Department of Public Health, have launched a new hotline that will help expand access and capacity to Iowans who are limited in English.  

Coronavirus (COVID-19) impacts our life, information and services. We can help answer questions and connect you to doctors and support services for any needs.  The help is available in your language.  Your call is free and confidential.  You will speak with staff and interpreters during business hours, or leave a message and we will call you back.

Business Hours: Monday-Friday 8:30am-5pm

Native Language Voicemail: 24 hours/7 days a week

Please call 877.558.2609 and select your language from the menu to be connected to an operator and interpreter or to leave a message.

  • Spanish – 1
  • Arabic - 2
  • Swahili – 3
  • Kinyarwanda – 3
  • Kirundi/Kinyamulenge – 3
  • French – 4
  • Burmese – 5
  • Karen – 5
  • Karenni – 5
  • Nepali – 6
  • Somali – 7
  • Tigrinya – 8
  • Kunama – 8
  • Amharic – 8
  • Nuer – 9
  • Mabaan – 9
  • Vietnamese – 0
  • Mandarin Chinese - *
  • Other Languages/English - #

 

Is it COVID-19, Flu, Cold or Allergies Flyer: English Spanish Somali Burmese Kunama

 

CDC Resources

IDPH Resources

RCUSA and Switchboard Resources

Minnesota Department of Public Health Resources

New York City Health Department

Coronavirus PSA - American Sign Language


COVID-19 call center for seniors (65 years and older) WITHOUT computer or internet access, please call 515 323-5221 Monday – Friday 8:00 AM – 5:00 PM.