NEW Polk County Jail Inmate Phone and Video Visitation System
Published 8/15/2023 4:08:18 PM
Securus and iWebVistit.com are being replaced by ICSolutions.com. Effective Monday, August 21st, the Polk County Jail will begin the transition to a new inmate video visitation system. The phone system has already made the switch. The video visitation system will take at least two (2) full days to build out the new site and is currently scheduled to go online Wednesday morning, August 23, 2023 @ 8:00 AM.
- There will be NO inmate visitation on Monday & Tuesday, August 21st and 22nd in order to accommodate the hardware transition process to the new system.
SEE BELOW for DETAILED vendor information on the new inmate phone and video visitation with ICSolutions.com
INFORMATION ON HOW TO RECEIVE CALLS FROM THE POLK COUNTY JAIL
- PREPAID ACCOUNT: Allows anyone to purchase prepaid phone services to receive phone calls from Polk County to your specific number. You can set up your account online at www.icsolutions.com or via a call center agent by calling 888-506-8407.
- CALL COST: Domestic rate of $0.15/minute
- REMOTE VIDEO VISIT COST: $.25/minute (capped at 25 minutes)
Registration is required for video visitation and can be done online at www.icsolutions.com
- INMATE MESSAGING: This enables you to leave a message for a resident at any time for $0.25. Just call (515) 489-8970 and follow the automated instructions. You will need to have a prepaid account established with available funds and know the Resident ID #.
THE FOLLOWING INFORMATION IS REQUIRED FOR ACCOUNT SETUP
- Name and address
- The designated telephone number you want to receive calls on.
- The name of the Facility where the resident is housed.
PREPAID PURCHASE PROCESSING FEES:
- Live agent via credit card- $5.95
- Online & IVR credit card-$3.00
- No charge for mailed money order, cashier check or Western Union
- Mail to:
- ICSolutions2200 Danbury St.San Antonio, Texas 78217
- Mail to:
Accepted Payments: Visa or MasterCard, Debit Cards, Western Union or Mailed Money Order/Cashiers Check